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Essay 1: As a Manager of Quality, What I Would Do to Prepare my Company to Get ISO 9000 Certification for my Company Introduction ISO 9000 is a standard for quality systems developed by the International Organization for Standardization. The reason a company would want their quality system to conform to ISO is that customers may be demanding evidence that an organization operates at a certain level of quality. Other reasons are that they are better able to maintain or increase market share, improve internal and external quality, improve reliability and time performance, and reduce costs. To meet ISO 9000 requirements, the company must meet a standard that is spelled out in eight clauses. The last five of these eight are what the company should pay close attention to. Develop Policies, Procedures, and Practices The idea behind the quality management system (QMS) is to continually improve the organization’s effectiveness and to be sensitive to customers’ needs. For the QMS to work, the company must first establish a QMS by developing policies, procedures, and work instructions or practices. A policy manual would be written and I would have the company state why the QMS is needed and what will be done. This would