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Overview of Six Sigma Today¡¦s technology improvements are reducing cycle times, increasing productivity, and lowering costs. Consistency and defect-free workmanship are expected, and total quality product plus services is becoming the major, competitive discriminator. In this environment, goals, expectations, and performance must be advanced exponentially; yearly improvements of 5% to 10% are no longer competitive. Overall customer experiences and perceptions have to be thought of in a multiplier context- the product of multiple ¡§moment of truth¡¨. These moments occur in various products life cycle phases ¡V phases that have different effects and values. Old business models no longer work because globalizations and instant access to information, products and services have change the way customers conduct business. The competitive environment leaves no room for error. We must delight our costumers and relentlessly look for new ways to exceed their expectations. That is why in 1981 Motorola launched an initiative calling for a 5-years, ten times improvement in quality. In 1987 Motorola created its six sigma Quality initiative, with the goal of no more than 3.4 defective parts per million (ppm) across the company. Six si