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1 – Introduction 1.1 For this assignment the service that has been investigated is the Southampton Institute Library. The aim of the study is to highlight any existing or potential problems the computer workstations on the 3rd floor of the library may have. 1.2 The purpose of this report is to explain the type information that is needed and the ways in which the necessary data can be obtained. It will also describe the chosen survey method that was used to gain the required data, why this method was chosen and how it was put into action. 1.3 This report will write up and finish the research as stated by Martyn Denscombe 2003 “the process of research is not complete until findings have been written up”. 2 – Main Body 2.1 One of the most common methods of surveying people’s thoughts and opinions is by using questionnaires. Business rely heavily on survey results, to aid them identify what their customers and clients want, so large amounts of money are invested into the design of them, helping to ensure the businesses receive useful feedback. Because questionnaires are such an effective method of recording information, it will be the method used to collect relevant information for this