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Process Analysis Essay Who would have know? Before you could ever think about picking up a telephone to make a call, a major process must first be performed. Trying to provide dial tone for people on a daily bases can become very exasperating at times. Then at other times, providing such an important tool, that is desperately needed can be quite challenging. There are several minor to major steps you must follow before you can begin this process of providing dial tone for residential and business customers. Verizon Communications has a particular process that you must follow before making a phone call can be possible. First you must decide to use Verizon for your local and long distance provider services. Then you have to make a phone call to the customer service department and speak to one of our very courteous representatives. Explain that you are in need of telephone services and would like to know your options. After the representative gives you a very detail list of the different services that Verizon provides, then you can receive your personal phone number, and get an appointment date for your services to be connected.