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The largest insurance company in the UK is planning on moving their call center operations to India. Research shows that 28 firms have outsourced more than 50000 jobs over the past two years. There are still many major businesses that are planning on offshore outsourcing. It is predicted that offshore outsourcing of call center work is expected to grow by 25% over the next five years. Many businesses consider offshore outsourcing for one major reason. This is cost saving. It is also said that Indian call centers do a better job of providing good customer service then the British staff. This is due to a higher motivation to do well. Previously offshore outsourcing revolved mainly around customer ser