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The world is at our doorstep and the media brought it there. Terrorism, immigration reform, ethnic conflicts; each and every day the headlines scream of violence and hatred and international strife. Because of this immediacy, it is impossible to keep these issues from impacting the workplace and, unfortunately, that impact is often negative. With the workplace peopled with employees from all over the world, it is inevitable that differing points-of-view will create disharmony and even open conflict in your organization. Although its true that many good programs are in place to diffuse these tensions and help people communicate better, on