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Contents Page Title Page Contents Page 1.0Introduction 3 2.0Online Banking 3 3.0The online banking sector 3 - 4 4.0Banking Industry Information 4 5.0Westpac Introduction 4 6.0History 4 7.0Industries of operation 5 8.0Unique differentiating factor 5 9.0Major Customers 5 10.0Major Competitors 5 - 6 11.0Future Strategy 6 12.0Attitude/info relating to online usage and transactions 6 13.0Current strategies used to develop/ engender consumer confidence 7 14.0Future directions and strategies that could enhance/increase online usage 7 15.0Recommendations 8 16.0Bibliography 8 1.0 Introduction The aim of this report is to investigate, analyze and describe issues that effect consumer confidence in online business in relation to electronic banking.This report was requested by Cathy Papalia in relation to the course Presenting Reports – NCS015. This report will give a short background into the history of the Wetpac Bank as well as a description of Westpac’s move into e-banking. It will also provide some information as to the current situation of electronic banking in relation to Westpac. The sources of information used to compile this report are listed in the bibliography located at t