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1. INTRODUCTION What is a conflict? Definition: • A disagreement or clash between ideas, principles or people. Ideas: Socialism vs. Capitalism. Principles: Alcohol, abortion, premarital sex etc People: Tutsi and Hutu. What is resolution? Definition: • The process of bringing a disagreement to an end. There are many ways of resolving a conflict. One can surrender, run away from the conflict, fight back and overpower your opponent with violence or file a lawsuit. To successfully be able to resolve a conflict, one needs to understand the root cause. 2. DISPUTES AND CONFLICTS In every language, most people use the terms dispute and conflicts interchangeably. But as conflict managers, we need to be clear about the distinction between the two. They are very different from each other. A dispute is a disagreement about interests. Interests are things we can negotiate about. Example: Members of a study group have different times that they are free. Disputes are those we can even bargain about. Conflicts on the other hand are disagreements about values. Values are things about which we cannot negotiate. At the bottom, conflicts are all about values. There are some things we value in life and which we