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Outsourcing Information Technology at Xerox - Case Analysis Table of Contents Executive Summary Introduction Key Events Leading to Xerox’s Decision to Outsource IT Our Opinion of Xerox’s Decision How Management Can Evaluate the Necessity of Outsourcing Challenges to Management Conclusion Executive Summary RE: Case Analysis, “Outsourcing IT at Xerox” Introduction This report analyzes Xerox’s multi-billion dollar decision to outsource IT operations to Electronic Data Systems (EDS.) Key Events Leading to Xerox’s Decision to Outsource IT A variety of financial and operational considerations played a key role in Xerox’s decision to outsource. These factors were mainly associated with saving time and money, as well as with improving Xerox’s access to world-class technology while freeing the company to focus on core competencies. Our Opinion of Xerox’s Decision While we agree with Xerox’s decision to outsource IT operations, we feel that if the company were ours, we would have taken more decisive action earlier in the process, when first notified of the monetary and functional problems within the IT operation. How Management Can Evaluate the Necessity of Outsourcing Management at X