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INTRODUCTION Jamcracker was founded in July 1999 under the name: VitalTone. In February 2000 the company renamed itself Jamcracker. Three men formed the company: Kilaiyur Balakrishnan Chandrasekhar(Chandra), Herald Chen and Mark Terbeek. Chandra and Mr. Jagadeesh founded Exodus Communications in 1995. As first web browsers appeared, these two entrepreneurs immediately saw a tremendous tool. They wanted to take advantage of the new opportunities, and started themselves asking: ¡§how can we make computing available for companies looking to operate 24x7?¡¨ The answer to that question was Exodus. The objective was to create a service provider with many customers that could realize economies of scale in facility construction and management that most companies could not achieve on their own. In 1998 Chandra decided to finance an independent study project. Mr. Chen and Mr. Terbeek, business students at Stanford, were responsible for this project. Both students based their study on the following question: is there a way to deliver IT services that leverages the Web? The project would finally evolve into the company called Jamcracker. By June 2001, Jamcracker had more than 100 customers and 250 employees and was offering m