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Scenario As Maria, the centre director, walks down the hallway to talk to the cook she hears Debbie shouting at her assistant. “Tina for goodness sake why did you let those two children sit next to each other? You know that they are going to cause trouble. I’m sick and tired of having to tell you exactly what to do all the time.” Armstrong (1991), states that every person in a leadership role wishes his or her centre could be staffed exclusively with highly motivated, enthusiastic individuals who have flawless personalities. These employees would always be happy and satisfied, they'd never complain, become argumentative or raise their voices at one another. Teams would work effectively within the centre, and conflicts between staff members would be nonexistent. Realistically speaking this ideal is non existent, nor would we want it to exist. The diversity of staff members, in their job skills, personalities and individual uniqueness, creates a workplace that is both interesting and stimulating. In any organization comes with it it’s challengers, which is why it’s essential to have someone in a leadership position to oversee the entire operation and functioning of a centre. It is also impor