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Purpose My goal in writing this paper is to inform the reader about the Help Desk position in the Information Technology field, giving the reader a better idea about what to expect when working in the specific job. Scope My report on Helpdesk Support at Menasha Corporation focuses on the Helpdesk position within the I.T. field. I want to help the reader understand the roles and the responsibilities of a helpdesk employee. I will discuss the salary, education requirements, advancement possibilities, work conditions, employee interactions, and the use of tools and electronics. Discussion Salaries for a Helpdesk Employee at Menasha Corporation Typically, when a new employee starts as a helpdesk technician, they don’t make the greatest in pay. However, the pay is livable. Annually a new employee will generally make about twenty-five to thirty thousand dollars a year starting out. As a helpdesk support employee, I would receive annual reviews with increases in my sal