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1 Executive Summary In the last decade, the financial services industry in Singapore has revolutionized. As the society becomes more affluent and literate, consumers have higher demand and expectations of services. This is true to the younger generation who are more IT (Information Technology) savvy. Technological advancement, acting as a catalyst, has accelerated the changes in the financial services industry. According to our findings, we anticipate that there will be a more vigorous and drastic change in this industry in the future. We also decided to focus on two occupations, the insurance agent and the stockbroker, based on the Singapore context. 2 Insurance Agent 2.1 Introduction Over the last decade, the nature and the requirements of work of insurance agents have undergone many transitions. These changes occur due to several factors such as demographic shifts, liberalization in the financial industry and the development of technology. The development of technology, as compared to all other factors, plays a significant role in the revolution of the insurance industry, changing the nature and work requirements of an insurance agent. 2.2 Nature Job scope and responsibilities An insurance agent must have the abi