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Quality Circles or Quality Teams, as they are also known, may be defined as group of people brought together to solve a problem. Usually the group is between 3-15 members. Larger groups tend to get bogged down in discussion and often get sidetracked. There is no leader or management person amongst the group, hence the term Quality Circles. A circle has no end point. Each point on the circle is equal. A Quality Circle has the similar characteristic that each member of the team shares equally in the decision-making and responsibilities. However, a leader may emerge in helping facilitate the group towards its goal. Quality Circles can be used to improve a product or process. In some cases, management defines the problem ahead of time. However, in other cases management empowers the employees to identify and resolve problems that ar