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More than plant, property, or equipment, an organization's most valuable asset is its knowledge base. Information is everywhere—printed on paper, encoded in electronic memory, encased in employees' minds. Knowledge management is a powerful tool in business today. As the Harvard Business Review article points out, the key is to bake specialized knowledge into the jobs of highly skilled workers. Capturing this knowledge is difficult, and in some cases almost impossible. Dr. Bob Goldszer, chief medical officer at Special Services Department at Brigham and Women’s in Boston, expanded knowledge management to the healt